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Welcome! You’re in the right place to explore the novel handbook on service design for medical devices.
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Dear non-Finnish-speaking friends purchasing Transformation Towards Human-Centered Medical Devices, I recommend buying the book on Amazon, as other distributors have websites only in other European languages. However, note that the publisher offers the lowest price and possibly the fastest delivery.
“It’s not a new idea to base product development on the voice of the customer,
but it's great to have a process for that.”
- Handbook co-creator
Medical device products are not just goods. Service design assists the product manager & colleagues in designing the invisible aspect of the device, the dimension of experience and service.
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