About the Handbook
Transformation Towards Human-Centered Medical Devices - Service Design for Product Management is a needs-driven handbook that is based on a Master's thesis work. 16 professionals collaborated in its creation. It boldly aims to be the first step to making human-centered design the new normal in medical devices.
After reading:
-
You will have the basic knowledge to start using the service design approach to invent, innovate, and optimize
-
You will be able to explore new ways of thinking and working
-
You will have some practical tools for user involvement and co-creation
-
You will have a process to lighten your product management tasks
Dear non-Finnish-speaking friends purchasing Transformation Towards Human-Centered Medical Devices, I recommend buying the book on Amazon, as other distributors have websites only in other European languages. However, note that the publisher offers the lowest price and possibly the fastest delivery.
This video is a summary of the Master's thesis work which is the foundation of the handbook.
Prof. Birgit Mager, President of the Global Service Design Network (SDN)
“This self-published book is a good starting point for medical device product managers to familiarize themselves with the possibilities that service design brings to their profession. It provides a very accessible overview of the processes and methodologies within the service design domain. The book is rooted in a good understanding of how product management works within the medical device industry. As such, it really relates to the real pain points and helps to bring a more user-centric perspective to the role, processes and methods of product management professionals. It includes easy-to-use checklists and very practical recommendations. For any product manager looking to broaden their horizons, this is a really valuable resource.”
Satu Miettinen
Dean and Professor of Service Design at the Faculty of Art and Design, University of Lapland, Finland
"Ida Koho’s book on Transformation Towards Human-Centered Medical Devices is much needed hands-on reading service design for product management. It has a clear description how to read and apply the information provided. It is based on Ida’s research work on Master’s Thesis and Antti Brunni’s vast experience in service design and digital strategies. This is a great combination of fresh views and hard-boiled experience. The world of medical device development needs human-centered approach, design thinking and service design.
​
The book presents a design process with a great selection of practical examples that concretize different process phases. It presents a selection and sources for very useful tools. The book is valuable when making connections with product management and service design. And it’s not forgetting the strategic service design.
​
As a medical manufacturer or someone working in this field I would not pass this reading, I would plunge in studying the service design process and learning about its benefits, costs and the process itself. I warmly recommend this reading!"
Mari Suoheimo
Assoc. Professor (Ph.D.), Oslo School of Architecture & Design, Norway
"This handbook is an excellent resource for medical device professionals to explore service design and serves as a valuable reminder of the importance of participatory design methods in healthcare.
It also delves into systemic service design—an area I would certainly prioritize if I were a product manager working in a field with such a complex network of customers and stakeholders."
Matti Peltonen
Senior Systems Engineer, R&D
Thermo Fisher Scientific
"Excellent tome. Three benefits of service design caught my eye: deep exploration of market demand, transition from innovation to value, and dispelling silos.
Although there is a chapter more geared towards product managers than R&D, I still found it interesting to read to understand what product management professionals are most likely working on, or what they could look into."
